Buyer Questions, Answered

Yes. Small trial orders are supported across the product lines so importers, wholesalers and conversion shops can verify quality before scaling. The exact MOQ depends on the product and configuration and is confirmed with the quotation.

Yes. Orders can combine conversion kits, motors, controllers, tires, brakes, sensors, cargo parts and harnesses. Mixed container loading is arranged so several categories share one shipment.

Samples are supplied for evaluation and the sample cost can be refunded from the following bulk order. The refund is applied against the bulk invoice once the order is confirmed.

OEM samples with logo printing, laser marking or custom packaging can be arranged. Custom sample lead time and cost are confirmed per project before production starts.

CE, RoHS, UL, UN38.3 and MSDS documents are available for the relevant product lines. Copies can be requested through the inquiry form and are supplied together with the shipment documents when required.

Speed limits, assist levels, connector types and labeling can be configured for the destination market. Share your target country and regulation in the inquiry so the correct configuration is quoted.

Lead time depends on product line, quantity and customization level, and is confirmed with the formal quotation. Being based in Dongguan with dense local sourcing helps keep kitting and sampling time short.

Inspection runs in four stages: incoming inspection of materials, in-process checks on the line, final electrical and functional testing, and outgoing sampling of packed cartons. Inspection records can be shared with the buyer.

Payment is by T/T bank transfer, with a 30% deposit to confirm the order and the 70% balance against the copy of the bill of lading.

Export shipments are arranged from ports near Shenzhen. The specific trade term, port of loading and freight arrangement are confirmed with each quotation.

Mixed container loading means several part categories are combined into one container instead of filling it with a single item. It helps buyers match their sell-through and reduce inventory pressure.

LeafDay Bikes is based in Dongguan, Guangdong Province, next to Shenzhen. The location gives access to dense component sourcing and frequent sailings from nearby ports.

Hub motors and controllers carry a 12-month warranty. Wear parts such as brake pads, tires, grips and rotors are excluded. Claims are handled with photos, video and the order reference.

Send the order number, photos or video of the fault and the quantity affected. The engineering team reviews the case and agrees a solution, which may include replacement parts with the next shipment.

Logo printing and laser marking on motors, controllers and displays, custom retail packaging and manuals, parameter tuning for speed limit and assist levels, and connector or cable length changes.

Components are supplied as a matched set with a BOM covering motor, controller, display, throttle, PAS sensor, harness and brakes, so your assembly line can build complete e-bikes locally. Assembly documentation and remote technical support are provided.